Program Information for State of North Dakota Managers

Managed Services Provider (MSP) Program Information for State of North Dakota Managers

The State of North Dakota has entered into a new participating agreement with Knowledge Services to continue as the Managed Service Provider (MSP) for IT Staff Augmentation and Statement of Work (SOW) project services under contract #282-KS utilizing NASPO ValuePoint Master Agreement 22PSX0086AB. The Knowledge Services MSP Program is referred to as ‘NDMSP’ and delivers solutions to help manage sourcing, tracking, reporting and invoicing of contingent labor services.

As part of our MSP solution, Knowledge Services utilizes the dotStaff™ system to optimize and manage the contingent labor process. Through this platform, open competition assures vendor equality and fair access to business opportunities.

Program Documents

dotStaff™ Product Guides

Program Benefits

• Experienced Program Team providing single point of contact 

• Greater quantity of opportunities with clear requirements outlined

• Ability to maintain and cultivate new relationships with vendors

• Cash flow visibility provides access to payment statuses

• Business intelligence & reporting

• Web-based requisition workflow for candidate submission, time entry, time approval & invoicing

Standardized Workflow

The Knowledge Services Program Team is responsible for managing the entire temporary staffing process. Below is an overview of the full-service requisition workflow: